Elymica Marketplace
Help Centre
Answers to the most common questions about purchasing, licenses, and accessing content.
Frequently asked questions
How do I purchase a course?
Browse the course catalogue, add items to your cart, and proceed to checkout. We support PesaPal and Paystack across Africa.
What currencies do you accept?
We accept KES (Kenya), UGX (Uganda), TZS (Tanzania), NGN (Nigeria), GHS (Ghana), and ZAR (South Africa).
How do I access purchased content?
After a successful payment, you will receive a license key by email. Use that key in the Student Portal to activate and access your content.
Can I get a refund?
Contact our support team within 14 days of purchase. We will review your case and process refunds where applicable.
How long are licenses valid?
Standard licenses are valid for one year from the date of purchase. You can renew before expiration to keep access.
Do you offer bulk discounts?
Yes. Schools purchasing multiple licenses can contact our sales team for volume pricing.
Still need help?
Our support team is here
If you can't find the answer here, contact us directly and we'll get back to you.
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